Working paperSSRN
The Right Time for AI Empathy in Voice Commerce: Attribution Processes and Product Category Shape Decision Satisfaction
Mari, A., Uysal, D. E., Brooks, J., & Alabed, A.
Publications on AI Empathy and Human-AI Interaction
Explore peer-reviewed articles, conference papers, working papers, and book chapters from AI Empathy Lab researchers. Our publications cover empathic AI, voice assistants, consumer behavior, sustainable choice, service failures, AI companions, anthropomorphism, and emotion measurement.
Latest on AI empathy
Working paperSSRN
Generative AI-Enabled Empathy and Persuasion in Voice Assistants: Impact on Sustainable Consumer Choice
Mari, A., Uysal, D. E., Alabed, A., Efthymiou, F., & Brooks, J.
Working paperSSRN
No Hard Feelings: The Protective Power of AI Empathy During Service Interaction Failures
Efthymiou, F., Mari, A., Uysal, E., & Brooks, J.
Working paperSSRN
The Voice of Emotion: Advancing Marketing Research Through Real-Time AI Emotion Measurements
Uysal, E., Alavi, S., Brooks, J., Mari, A., & Efthymiou, F.
Selected publications
2026
AI with a Conscience: Empathic Voice Assistants for Sustainable Shopping Decisions
Mari, A., & Alabed, A.
International Conference on Sustainability and Innovation Processes and Systems, Springer Nature Switzerland, pp. 92–103
2024
Alabed, A., Javornik, A., Gregory-Smith, D., & Casey, R.
European Journal of Marketing, 58(2), 373–409
2024
Empathic voice assistants: Enhancing consumer responses in voice commerce
Mari, A., Mandelli, A., & Algesheimer, R.
Journal of Business Research, 175, 114566
2024
Efthymiou, F., Hildebrand, C., de Bellis, E., & Hampton, W. H.
Journal of Interactive Marketing, 59(2), 117–134
2023
Uysal, E., Alavi, S., & Bezençon, V.
Artificial Intelligence in Marketing (Review of Marketing Research), 273–308
2023
Deep learning reveals what vocal bursts express in different cultures
Brooks, J. A., Tzirakis, P., Baird, A., Kim, L., Opara, M., Fang, X., … & Cowen, A. S.
Nature Human Behaviour, 7(2), 240–250
2023
Empathy by Design: The Influence of Trembling AI Voices on Prosocial Behavior
Efthymiou, F., & Hildebrand, C.
IEEE Transactions on Affective Computing
2023
Semantic space theory: Data-driven insights into basic emotions
Keltner, D., Brooks, J. A., & Cowen, A.
Current Directions in Psychological Science, 32(3), 242–249
2022
Uysal, E., Alavi, S., & Bezençon, V.
Journal of the Academy of Marketing Science, 50(6), 1153–1175
2022
Alabed, A., Javornik, A., & Gregory-Smith, D.
Technological Forecasting and Social Change, 182, 121786